Shipping & Returns
Shipping Information
- Shipping Area: We currently ship to the United States. More countries will be available in the near future.
- Order Processing Time: All orders are processed within 24 hours.
- Shipping Method: Orders are shipped via postal service.
- Free Shipping: Enjoy free shipping on orders over $70.
- Estimated Delivery Time: 12–14 business days.
- Order Tracking: A tracking number will be provided once your order has been shipped.
Return & Exchange Policy
- Return Window: Returns and exchanges are accepted within 7 days of receiving your order.
- Conditions: Items must be unused and in their original packaging.
- Eligibility: Returns are accepted only for damaged items or quality issues. We do not accept returns for personal reasons.
- Return Shipping Costs: If the return is due to damage or quality problems, we will cover the shipping costs.
- Refund Method: Refunds will be processed back to your original payment method.
- Exceptions: Used products are not eligible for return or exchange.
✨ Friendly Note: At ChaAura, we care about your tea experience. If you encounter any issues with your order, please reach out to us—we’ll do our best to make it right.